Privacy policy

Last updated: November 2025

Introduction

Lacuna Studio ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Data Controller

Lacuna Studio is the data controller responsible for your personal data. If you have any questions about this privacy policy, please contact us at charlotte@lacuna.studio.

Information We Collect

Information you provide directly:

• Contact Information: Name, email address, phone number, and company name when you contact us or enquire about our services
• Project Information: Details about your business and requirements when discussing potential projects
• Communications: Records of our correspondence if you contact us

Information collected automatically:

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage Data: Information about how you use our website, including pages visited and links clicked

How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide information about our services
• Deliver consultancy services you have contracted
• Send project updates and maintain our business relationship
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Consent: Where you have given clear consent
• Contract: Where processing is necessary for a contract we have with you
• Legitimate Interests: Where necessary for our legitimate business interests (such as improving our services)
• Legal Obligations: Where we need to comply with legal requirements

Data Sharing

We do not sell your personal data. We may share your information with:

• Professional service providers (such as accountants or legal advisors) bound by confidentiality obligations
• Third parties where required by law or to protect our rights

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for legal, accounting, or reporting requirements. Typically:

• Contact form enquiries: 2 years
• Client project data: 7 years after project completion
• Website analytics: 26 months

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at charlotte@lacuna.studio.

Cookies

Our website uses cookies to enhance your browsing experience. These are small text files placed on your device that help us analyse website traffic and remember your preferences. You can set your browser to refuse all or some browser cookies, but this may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We have no control over these sites' privacy practices and are not responsible for their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

For any questions about this privacy policy or our privacy practices, please contact:

Lacuna Studio
Email: hello@lacuna.studio
Website: lacuna.studio

Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately. Visit ico.org.uk for more information.

‍

‍